FAQ

Questions About What WE DO As A Contract Manufacturer?Supplements Lableling Or GMPs . . .Shipping Or Product Run Times . . .Get Your Answers Here

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What is the minimum product order that you can handle at a particular time?

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For bulk or custom-formulated orders, we are capable of manufacturing supplement orders of any size. We run small orders of as little as 500 bottles for our stock private label vitamins and supplements.

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Do you charge any kind of manufacturer set up fee over and above the core manufacturing of the raw materials?

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Absolutely not. Each quote includes all set up fees for our supplement manufacturer services. There are no hidden fees.

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How much does it cost to create labels for my product?

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We design labels that meet international standards at a cost of $65 per hour. We can also print your labels. Printing labels includes a one-time plate fee of $50/plate, with a separate plate for each color in the label. Please note that this fee is subject to change, depending on the service fee charged by our printer. If you change your design, a new charge will be made for each new plate required.

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I have created artwork and now I want to get it printed. Which format should I deliver to you?

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We prefer to work with artwork saved as Adobe Illustrator (.ai) files along with all the respective fonts. However, we can also work with .pdf, .eps, and .tif files, if you cannot provide files in the .ai format. Please make sure all files are set to 300 dpi or better. If we receive files lower than 300 dpi, we cannot guarantee the print quality.

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Can you help me design my labels?

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Yes, we have a full, professional design shop here. Better yet, our designers are among the few in the industry that are trained in FDA labeling requirements. If you already have labels, you may want to check out our FREE FDA-compliant labeling evaluation service.

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Do you offer custom package design help and do you manufacture packaging as well?

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Indeed we do, you can get your product manufactured, labeled and packaged with us, from start to finish. We can help you design your packaging and manufacturer the custom packaging for you as well.

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I’m concerned about meeting FDA regulations – how can you help me make sure I’m in compliance?

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We meet all current Good Manufacturing Practices (cGMPs) as required by the FDA. Furthermore we offer a free FDA-labeling evaluation service to help you verify that your labeling is also FDA-compliant.

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Do you have any international certifications?

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Yes, we have an FDA cGMP-certified supplement manufacturer facility. The good manufacturing practices (GMPs) we adhere to meet both World Health Organization (WHO) and European Union (EU) requirements as well.

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What do you mean when you say that your material is USP grade?

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The acronym USP stands for United States Pharmacopeia (USP), which is an official public standards-setting authority for all prescription and over-the-counter medicines and dietary supplements. The USP plays an indispensable role in conducting verification programs for dietary supplement ingredients and products. For vitamin manufacturers that participate, the USP reviews to verify the ingredients and product integrity, purity, and potency. You can get additional information from www.usp.org

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I don’t have much warehouse space. Can you store and drop-ship products for me?

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Yes, we can store your products in our warehouse, and ship them according to your direction. For use of our storage facilities and drop ship program we charge a fee according to the extent of the services provided. This fee is separate from the shipping charges for which we bill you monthly according to use. International shipping will incur additional charges and take longer to reach its destination.

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Do you offer blind drop shipping?

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Yes, we do and we can process exchanges and returns as well.

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How long will it take to manufacture my supplement or vitamin product after we put in an order?

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You’ll love our turnaround time. It takes 4-6 weeks for new orders and 3-4 weeks for reorders.

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Do I need to have a formulation already to get started with you?

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No. You can formulate your product with the help of our top-notch chemists. They bring years of industry experience to developing the perfect product for your business. To avoid the expense of stability testing, however, we highly recommend you consider our stock formulation options for private label vitamins and supplements.

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If I have a special nutraceutical ingredient I want to use from a specific ingredient supplier, can you acquire it for production?

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Yes. We have an extensive network of ingredient suppliers. We will work with them to help you source the most cost-effective ingredients required for your formulation.

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If I’m importing my products into another country. Can you help me with documentation?

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Yes. We take particular care to work with our international customers so it’s easier for you to import supplements we manufacture in the US. We will provide you with all the manufacturing documentation required by the destination country.

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Do you offer private label vitamins and supplements that I can sell under my own brand?

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Yes we do. In fact, we highly recommend this as one of the most cost-effective way to either start a nutrition business or expand your product line. Choose from among our 200 different private label vitamins and supplements in stock. Each is formulated for marketability and customer satisfaction.

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How can I find out the status of my production run?

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When you’ve got questions about anything concerning your account – including the status of your production run – you only need to contact one person. Your account executive. To make things easier for you, we assign one person to each account as your point person. They will help you with any questions or concerns that come up.

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